At Plateau, your comfort and satisfaction are our top priorities.
For hygiene and safety reasons, all sportswear, accessories, and related products sold on our website are non-returnable and non-exchangeable once purchased. This ensures that every customer receives only fresh, unused, and uncompromised products.
Exceptions
if you receive an item that is damaged, defective, or incorrect, please reach out to us within 48 hours of delivery at info@plateauprogear.com with clear product photos.
After reviewing your request, we’ll arrange for a replacement.
Important Notes
- • Items must be reported in their original packaging and unused condition when claiming damage/defect.
- • Requests made after 48 hours of delivery cannot be processed.
- • Refunds are not available; replacements will be offered for approved claims.
We sincerely appreciate your understanding and support in helping us uphold the highest standards of hygiene, safety, and quality.
Shipping Information
We provide shipping and delivery of our Products worldwide. We aim to provide the best customer experience for you by tying-up and partnering with leading logistics service providers to handle your order in the best possible way and to ensure that you have a hassle-free experience in receiving the Product that you have ordered from the Plateau Pro Gear. We make all commercially reasonable endeavours to ensure that the Products are delivered to you in a timely fashion.
Products will be shipped within 3-4 business days.
We reserve the right to charge or collect shipping fees on Products from time to time. Shipping charges may vary based on the value of the Product, type of Product, area of delivery, payment mechanism, etc.
Please note all international shipping you will have to cover any additional import duties, custom etc.
Send us an email at info@plateauprogear.com if you have any questions or concerns.
